Officials from the Consumer Protection Council (CPC) on Thursday raided the Lagos head office of MultiChoice Nigeria, the premier pay TV service provider.
Sources revealed that MultiChoice Nigeria was being investigated for consumer satisfaction initiatives.
The investigation, which had been ongoing, was said to have been stalled when the CPC demanded the personal information of the subscribers to MultiChoice Nigeria, a demand which the service provider turned down citing customer confidentiality.
But the CPC officials, who arrived at MultiChoice’s premises armed with a court warrant about 1pm, left with laptop computers and other important documents on the company’s operations.
According to sources at the CPC, “A hitch developed during a scheduled meeting between the company and CPC officials at the commission’s head office in Abuja on Tuesday
“The breakdown in talks was occasioned by CPC’s demand that MultiChoice should hand over the personal information of its subscribers as well as its exclusive contract in Nigeria.
“The MultiChoice team, led by Managing Director, Mr. John Ugbe, drew the attention of the CPC to the fact that the company owes its subscribers a duty to protect their personal information.”
The company, it was further gathered, took time to explain that releasing sensitive information about subscribers as requested, would amount to a breach of the trust which its subscribers repose in the company when they signed up to its services.