The Nigeria Postal Service(NIPOST) has revealed that the process of full automation of all post offices in the country has begun.
The Postmaster-General of the Federation, Dr Ismail Adewusi, disclosed this at the opening of a five-day retreat for members of the Board and Management of the organisation in Ibadan, the Oyo State capital on Monday.
While pointing out that automation would improve overall quality of service, Adewusi added that the idea would check revenue leakages and enhance the organisation’s operations.
He said: “Full digitalisation of our operations is key to the quality of services. Automation would check leakages of revenue aside from enhancing our operations. We are in the process full automation of all our Post offices; this is very important.
“The new normal has changed the perspective of conducting businesses. NIPOST has formed partnership and collaboration with organisations and government agencies in areas like e-government services for NIPOST to make the post office a one-stop shop to meet the aspirations of our customers.”
According to Adewusi, it has become imperative for NIPOST to also maximize opportunities provided by the sharp growth of e-commerce and other aspects of logistic services in which the agency is both a participant and regulator.
“Globalization and the development of e- commerce have transformed the postal sector. E-commerce is dynamic and rapidly changing the postal sector, there has been sharp growth- both in domestic and international small packets. I want us to critically look into this area. I also use this opportunity to admonish all of you, especially our mail handlers, to treat e- commerce items with all seriousness.
“Globally,postal administrations including NIPOST offers logistic services. It is a solution for customers requiring better merchandise delivery service within the countries even outside, using physical postal service infrastructure and resources,” he added.
To drive the implementation of stamp authentication as part of the Finance Act 2020, the NIPOST boss disclosed that the Department of Stamp Authentication Compliance has been created. He expressed hope that all stakeholders within the agency would work assiduously to ensure that revenue from the area is well harnessed for the betterment of NIPOST and the country at large.
Adewusi commended the Minister of Communication, Dr. Isa Ali Ibrahim (PANTAMI) and Board Chairman, Maimuna Abubakar for ensuring that NIPOST is not emasculated.
In her keynote address, Abubakar expressed delight that the retreat would craft a new five-year strategic direction for NIPOST.
She emphasised the need to pay a good attention to staff welfare and motivation, pointing out that as an operator of private business, she understands what it means to have the right people with the right attitude working in the right environment.
“ To my mind, the major question we must answer and honestly the future of NIPOST depends on the answer to this question, is what tools must we deploy to get our employees to take pleasure in or love what they do? This is not the question, it is the only question. Simply put, how do we empower our employees to be able to learn a new skillset, to understand our vision and accomplish organisational goals? How do we get them to reach new targets, efficiently meet customers’ needs and demands, and most importantly develop new and innovative products?
“We need no seer to prophesy to us to the effect that the future of NIPOST depends on the amount of creativity our employees bring to the table on daily basis: for without innovation, NIPOST cannot compete and if we cannot compete in the 21st Century, then NIPOST’s place in the dust bin of history is most assured. We must bear in mind as we proceed that any organisational strategic plan we may develop here that doesn’t have employee welfare at its core or does not aim to keep our employees extrinsically and intrinsically motivated is doomed to fail from day one.
“I am more than persuaded that in order for our envisioned NIPOST of the future to crystallize, NIPOST must retain the capacity not only to recruit but to keep the very best within its system. I know of no better way to fail than for a strategic plan to be developed by the very best of us and left to the worst of us to implement. I have searched without success for such a thing as first class organisation without a first class workforce. I have also not come across a first class workforce without a first class compensation package, work ethics and environment.”
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