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The Nigerian Civil Aviation Authority (NCAA) has fined Arik Air N6million over passengers’ complaints of delay and inability of the airline to ferry their luggage from London to Lagos from December 2nd, 3rd and 4th.
Arik was also directed to pay each affected passenger, the sum of $150 within 30 days as compensation for inconveniences suffered.
The NCAA stated in a Letter of Sanction with reference no.NCAA/DG/CSLA/RM/1-06/16/439 dated December 22, 2016; that it had determined that Arik Air Limited was in violation of Part 19.7.2 and 19.17.2.1 (ii) of the Nigerian Civil Aviation Regulations (Nig.CARs), 2015.
NCAA said the airline flouted its orders to freight all backlog of short-landed luggage to Lagos within 48 hours, which was given during a meeting on December 6, 2016, which was duly attended by the airlines’ representative.
The NCAA said: “Similarly, the carrier declined to offer care and compensation to the affected passengers which were unanimously agreed for $150. In addition, the airline did not inform the passengers at the soonest practicable time that their checked-in baggage would be off-loaded as required by Part 19.7.2 of the Nigerian Civil Aviation Regulations (Nig.CARs),2015,” the NCAA said.
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