First Bank of Nigeria Limited, Nigeria’s premier and leading financial inclusion services provider has announced its commemoration of the 2022 edition of the Customer Service Week, celebrated globally between October 3 and 7, 2022.
The Customer Service Week, themed: “Celebrating Service,” will be celebrated across the bank’s subsidiaries in over half a dozen countries including FBNBank UK, FBNBank Ghana, FBNBank Senegal, FBNBank Gambia, FBNBank Guinea, FBNBank DRC and FBNBank Sierra Leone.
Customer Service Week is an international celebration that highlights the importance of customer service and staff who serve and support customers daily to deliver exceptional service to customers.
The bank’s celebration of the 2022 Customer Service Week will include several activities considered integral to promoting a relaxed atmosphere whilst extending its participation to everyone, irrespective of where they are. The activities include virtual engagement of customers on its social media handles: firstbanknigeria on Instagram; First Bank of Nigeria Limited on Facebook; First Bank of Nigeria Limited on LinkedIn and @FirstBankngr on Twitter.
Others are a video booth and photo frame funfair, a virtual party on the Friday of the weeklong event and a movie date for staff.
Through the last 128 years of its operations, First Bank has played a leading role in utilising its robust customer service network and digital banking architecture to support its customers, cutting across diverse cultures, tribes and races beyond the shores of Nigeria in meeting their individual and business needs. The Bank achieves this through its innovative, interactive, self-service banking platforms like *894# Quick Banking mobile solution, FirstMobile banking application, Firstmonie Agents, FirstOnline internet banking, WhatsApp banking, and ATM amongst many others. The Bank’s electronic banking channels are constantly updated with new and exciting features to expose customers to exemplary services and experience to put them at an advantage in the industry.
Speaking, Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications of First Bank, said: “For us at First Bank, celebrating service, the theme of the 2022 edition of the Customer Service Week is a reflection of our brand mantra “You First.” This reiterates the essence of our existence since 1894, centred on putting you, our customers first, as we continue to support individuals and businesses to impact the economy.”
“With our dynamic and vibrant human-led and digital-led customer services operations, we remain committed to rendering the gold standard of services to our customers and stakeholders regardless of where they may be across the globe,” she added.