The Nigerian Communications Commission (NCC) said it is illegal for retailers of GSM recharge cards to sell above the price tags on the cards, advising the subscribers to resist such exploitation.
The NCC South East Zonal Director in Enugu, Mrs. Emilia Nwokolo, who made this known during the 1st Consumer Conversation Forum held for subscribers and stakeholders in the Zone, exonerated telecom operators from such illegal act, and advised the customers to report those selling above the approved prices to the operators for necessary action.
Daily Trust quotd her as saying: “The customers should make good use of information provided by the regulators (NCC) so that no one takes undue advantage of you. Customers should resist any attempt by fraudsters to extract their Bank Verification Number, BVN, and other personal details through text messages and emails; they should always delete or contact their banks whenever they received such suspicious messages on their phones.”
Nwokolo, however, assured the telecom customers of the commission’s determination to protect their interests, as year 2017 had been declared “Year of the Consumers.”
Registrar of the Federal College of Dental Technology, Enugu, Sir. Patrick Anigbo, said the institution agreed to host the consumer forum because of the need to enlighten member of the academic community on the need to know their rights and access quality services provided by network operators.
He urged the NCC to check what he described as invasion of telephone lines with unwanted messages describing such practice by network operators as very embarrassing.