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The Postmaster General of the Federation/Chief Executive Officer of Nigerian Postal Service (NIPOST), Ms. Tola Odeyemi, has reiterated the organisation’s commitment to collaborating with SERVICOM to ensure implementation of all policies of the Federal Government.
Odeyemi stated this when the National Coordinator/Chief Executive Officer of SERVICOM, Mrs. Nnena Akajemeli, and her team paid an advocacy visit to the NIPOST Corporate Headquarters, Abuja.
She assured that the mandate given would be geared towards impacting the Nigerian citizens through efficient service delivery.
The Postmaster General appreciated the National Coordinator and her team, noting that the visit was timely as she is settled to serve the nation in line with the renewed hope agenda of President Bola Tinubu’s administration.
Odeyemi reaffirmed NIPOST’s commitment to the SERVICOM mandate, stressing that NIPOST has been implementing and adopting these policies through the SERVICOM unit of the organisation.
She added that each of NIPOST state offices has a desk officer that adequately monitor efficient service delivery to citizens who in turn send feedbacks to measure the service received.
Speaking, Akajemeli congratulated the Postmaster General on her well-deserved appointment, noting that she believed with her rich background, NIPOST will work towards improving service delivery processes and deliver seamless and efficiency services across its service windows.
According to the SERVICOM CEO, the quality of governance is determined by the quality service delivered to citizens and the extent to which these services meet their expectations.
She stated that SERVICOM’s mandate focuses on improving the quality of services provided.
Akajemeli further stated that SERVICOM’s core mandates are to coordinate efforts to develop and implement service charters, carrying out independent surveys on customer satisfaction, raise citizens demands for satisfactory services and build skills of employees to deliver excellent services by promoting best practices in service delivery, among others.
She added that NIPOST should sustain the culture of qualitative service delivery, adding that management and staff should adopt and ensure that the objectives of SERVICOM unit are achieved.
The National Coordinator enjoined that the SERVICOM unit of NIPOST should be strengthened by providing the necessary resources needed for the development and implementation of the services and standards in the service charter.
While emphasising the importance of the service charter, Akajemeli noted that it is a strategic instrument that communicate promises and commitments of service provided by an organisation to its customers, stressing that it contains realistic and measurable standards in key services.
She urged management to continuously engage with stakeholders and review their service charter to further strengthen its mandate.